Operating manuals, user guides, and FAQs for using our products and services.
Product Support
First, ensure that checkout verification is on. Navigate to the Token of Trust / WooCommerce tab and Enable checkout verification: Next - set the ‘Minimum order amount’ to 0 to turn on Verification for orders across all products. If you wanted to restrict the verification to only products within certain categories
Product Support
The Token of Trust Wordpress Plugin is capable of verifying consumers through a WooCommerce checkout or verifying user who register for an account on your site. If you are using the account-based verification method on WordPress, there are two ways to see the status of a user's verification.
Product Support
When you install the Token of Trust app on Shopify Basic (or any plan other than Shopify Plus) the Verification process will be configured after checkout on the thank you screen. Set Up Steps Go to the Token of Trust app listing and install the app. The first screen you
Product Support
We have providing simple descriptions and instructions throughout the Token of Trust experience that inform users. These descriptions can be modified. Wordpress/WooCommerce This example is how to change the language on our Round Up for Charity Feature. The instructions apply to any language from Token of Trust. 1. Navigate
Product Support
If you are logged in to your Token of Trust HQ, you can contact support directly here: https://app.tokenoftrust.com/hq/help/contact-support Otherwise send an email to support@tokenoftrust.com or call us directly at (833) 738-0038.
Product Support
Download the plugin here
Product Support
If you need to cancel your Token of Trust account you can do so by logging into HQ with your connected email address here: https://app.tokenoftrust.com/hq/org/settings At the bottom of the Org Settings page: * Click Edit * Under Account Management click "Manage your Account"
Product Support
How does Token of Trust verify accounts? See our overview of Token of Trust account verification for more details. Get started with Verifying Accounts First, click the button 'Verify Account on Signup'. This will navigate you to Token of Trust to create an account. Enter your email address.
Product Support
Token of Trust is designed to protect consumer privacy first and foremost. Everyone who goes through a Token of Trust verification process is informed that they will be sharing their information and verification documents with Token of Trust specifically (and NOT the vendor they are transacting with). However, there are
Product Support
Introduction: Keeping your Token of Trust plugin up to date is crucial to ensure the security and functionality of your WordPress website. WordPress offers the flexibility to enable auto-updates for specific plugins, including Token of Trust. In this knowledge base article, we'll guide you through the steps to
Product Support
Whenever a user goes through a verification process, Token of Trust generates a Reputation Report for that user explaining what was captured (Name, Address, ID, Selfie, etc), what was verified, and how that led to the approval decision outcome. You can see Reputation Reports for your users by logging into
Product Support
At Token of Trust, we understand the importance of timely and accurate verification processes for our users. When asking about the average processing time required for verification to be finalized, several factors come into play. Here's an in-depth look at these factors and the latest statistics, as of