Operating manuals, user guides, and FAQs for using our products and services.
Product Support
What is a Verification Flow? Your verification flow is the steps your users must go through to complete the verification process and the verification services being checked against their information. Verification Flows can be simple or complex. More complex flows can provides more protection, but can also take longer or
Product Support
No matter what level of verification service you use from Token of Trust you have access to the Token of Trust user dashboard we call, HQ. You can access HQ by visiting https://app.tokenoftrust.com/hq/home and logging in with the email address you used to sign up
Product Support
We are not lawyers and cannot recommend specific terms of service to cover your use of Token of Trust. You should consult with your legal team before removing this consent form. Here’s the checkbox we’re talking about: If you are subject to CCPA (you sell to customers in
Product Support
Yes, absolutely. While we’ve auto-created this page for you, you’re going to need to AT LEAST remove the content below the shortcode (which is printing “Verification is required before you can proceed.”). We recommend that you provide additional context to the consumer - that you’re using Token
Product Support
Token of Trust Age Verification prevents customers from being able to complete a checkout until they have been age verified by Token of Trust. The customer will first need to agree to share information with Token of Trust. The customer will be presented with the Token of Trust modal when
Product Support
How does Token of Trust identity verification work? See our overview of Token of Trust identity verification on checkout for more details. Get started with verifying age on checkout First, click the button 'Verify Identity at Checkout'. This will navigate you to Token of Trust to create an
Product Support
Introduction This article provides detailed information on the types of documents accepted as proof of address, the visibility requirements for these documents, and the age limits for document validity. These guidelines ensure that the verification process is smooth and compliant with our system requirements. Accepted Document Types To verify your
Product Support
Yes, verification can be triggered by certain products, or roles depending on the platform you are using. Shopify Vendors can tag items in shopify so that we do not run verification if the order does not require it. By default, Token of Trust will assume all items will require verification.
Product Support
Token of Trust Age Verification prevents customers from being able to complete a checkout until they have been verified by Token of Trust. The customer will first need to agree to share information with Token of Trust. The customer will be presented with the Token of Trust modal when they
Product Support
If you are using Token of Trust the send verification invites directly from HQ then there is no restriction on what websites or businesses those invites are associated with. If you are integrating Token of Trust to your ecommerce or custom website, then you will need to create a separate
Product Support
How does Token of Trust age verification work? See our overview of Token of Trust age verification on checkout for more details. Get started with verifying age on checkout First, click the button 'Verify Age at Checkout'. This will navigate you to Token of Trust to create an
Product Support
Product metadata is a set of information associated to each of the unique SKUs you sell. We need product metadata from you to be able to calculate excise taxes that are based on mL of liquid, category of product or the presence of certain ingredients. Product Metadata for the Vape