Operating manuals, user guides, and FAQs for using our products and services.
Product Support
Step 1. Creating a Token of Trust account You will need to create a Token of Trust account that you can connect your FoxyCart store to. To do this head to https://app.tokenoftrust.com/hq/register * Enter your email * For company URL enter your live site URL to your
Product Support
Overview: Due to recent changes made by Shopify, Token of Trust is now only supported after the checkout process (post-checkout). This update affects all Shopify merchants using Token of Trust who previously utilized pre-checkout verification methods. What Changed? Shopify's platform updates have introduced new limitations around third-party app
Product Support
In order to provide monthly reports we need complete product metadata and complete order data. This article is about the requirements for the order data. Our preferred method of extracting order data from your system is to establish admin credentials for your ecommerce or accounting platform so that we can
Product Support
ProductSync is the process whereby Token of Trust automatically synchronizes product metadata to the Token of Trust server so that your metadata is up to date for Excise Tax collection, Excise Tax Reporting and PACT Reporting. Once activated any products added or changed will automatically sync to Token of Trust
Product Support
States will occasionally reject submitted reports due to various reasons including: * Incorrect document formats * Incorrect data formats * Missing information in required fields Rejected reports can lead to compliance issues and penalties. Self-Submission To re-submit an amended or corrected report, first , take the necessary steps to correct the error based on
Product Support
When your Excise Tax Determination and Collection Service is turned on, you will be notified if/when Token of Trust sees products in a checkout it does not recognize. When product metadata is missing we cannot provide excise taxes. By default Token of Trust lets the purchase go through AND
Product Support
As a measure to protect the privacy of end users Token of Trust by default does not allow vendors to see submitted IDs and when they do we require a full background check be done to allow access. This allows them to stay out of the complexities of GDPR, CCPA
Product Support
Receiving a chargeback claim through your payment provider can be a frustrating situation. If you choose to dispute the chargeback providing evidence of verification during the transaction can significantly improve your position. If you have Token of Trust verifications enabled on your transactions you can access your verification evidence by
Product Support
Wordpress You can get to the order’s payment method via $order->get_payment_method() - the trick here is that the ids and titles are determined by the installed payment gateways. Here’s a way to get a list of them. $installed_payment_methods = WC()->payment_
Product Support
Token of Trust uses the shipping address to determine which excise tax rules should be applied to customer orders. If no shipping address is supplied we are not able to calculate excise taxes. Since local pick-up orders are not crossing state borders we've chosen to simply leave excise
Product Support
You can invite team members to you Token of Trust account by logging into HQ and sending an invite from Manage Your Team. You'll need to provide an email, first name, last name, and decide what level of access you want the user to have.
Product Support
States, counties and cities formulate excise taxes in a variety of ways. We handle each style of tax in a different way. Below you will find details about how each kind of tax is treated. Percentage Basis Taxes These taxes specify a percentage and a basis. The basis values we