Operating manuals, user guides, and FAQs for using our products and services.
Product Support
Overview of Token of Trust’s compliance plans: Bundle (fixed cost) and Flexible (usage-based), plus Add-Ons. Includes product components, SKUs, Stripe IDs, and a note on “With Transactions” vs. “No Transactions” reports for compliance.
Product Support
Prefer to work with a bot? Try this chatbot! We’ve taught the bot a bit about our API including the full documentation below and we’ve found that it can help with a surprising number of questions. If you try it please do let us know how it goes!
Product Support
We hold on to your user's verification status for between 90 days and 1 year, depending on the plan you purchase, as a default. Once a verification ages out of this period your user must go through verification again to complete transactions protected by Token of Trust. This
Product Support
Yes, our Refer-a-Friend Program rewards you and your referrals with up to $3,000 in account credits. Simply refer a friend or colleague, and once they sign up, credits are automatically applied to both your accounts—no extra steps needed. How the Refer-a-Friend Program Works 1. Refer a Friend – Provide
Product Support
Released in April, 2025: Token of Trust 'snapshots' are now available to 'reviewers'. Snapshots are at key points in the verification process for plan levels that require additional compliance needs. They're typically taken when someone passes the verification process and stored for the legal
Product Support
We're excited to announce the release of our new Token of Trust Identity Verification React Native project on GitHub. This open-source project demonstrates how to seamlessly integrate the Token of Trust API for Identity Verification, Age Verification, and Photo ID Verification within a React Native application. The project
Product Support
You can enable TOT's Product Sync on WooCommerce by going to Token of Trust / WooCommerce on within the WP Admin area, scrolling down until you see the Product Sync enable field as shown here. Click to enable and save: Once this setting is enabled Token of Trust will
Product Support
Yes! Here’s an example of some common ‘token of trust’ hooks: /* ------------------------------------------------------------------ * Token of Trust customization * ------------------------------------------------------------------ */ /* 'tot_webhooks_route' * * To change the url that webhooks will be received at. * The example here overrides the route for a non-production server. * Note that this does not change configuration
Product Support
Collect required Data and call verifyPerson * Endpoint: wp-admin/admin-ajax.php?action=tot_verify_person * Method: POST * Payload { "appData": { "billing_first_name": "string", "billing_last_name": "string", "billing_email": "string", "billing_phone": "string"
Product Support
Conversion Rates for Verifications At Token of Trust, we understand the importance of providing timely and accurate verification processes for our users. The conversion rate for verifications can vary depending on the specific verification configuration used. Below, we provide detailed insights into these rates for two common verification flows. The
Product Support
Solutions/Options to Address Payment Issues: 1. ID Verification by Token of Trust: * Token of Trust primarily focuses on identity verification, which can help reduce fraud and increase confidence in transactions. * This service verifies the age and identity of customers, ensuring they are legally allowed to purchase electronic cigarettes.Referral
Product Support
Welcome! So you want to try Token of Trust against a development server? No problem - below we discuss 2 options: 1) development against a hosted environment and 2) Developing on Localhost. These pages assume that we're talking about Wordpress but the same concept applies to other development