TOT Rocks: Q1 Development – Durable Improvement Graduation Ceremony Date: 10/01/2025 Rock: Q1 Development – Solutions for Digging into Verifications and Fixing Consumer Issues Rock Lead: Charlie Durable Improvement: Weekly tracking of verification clear rates in sprint planning, captured on the Product Scorecard. A. Summary of the Process & Key
Follow the steps below to extend a client’s free trial period in HQ: 1. Log in to HQ * Open your HQ dashboard with your credentials. 2. Go to the Support Tab * From the top navigation, select Support. 3. Select Support Tools * Under the Support tab, click on Support Tools.
We’ve added a new way to manage access restrictions directly from your home page. With the introduction of the Protected Pages card, you can now quickly review and adjust which pages require verification before access.
The WordPress Plugin now provisions a Token of Trust account directly within the plugin interface, with a streamlined UX and user consent, eliminating the need to visit Token of Trust HQ.
TOT GPT Another commands that caters actions that is configurable without doing coding. Outline * UI * Configuration * REST API UI * A sidebar contains list of commands available * By default it will always have Knowledge Based, everything else will be retrieve from Configuration Sheet * An action to sidebar when selected will default
in order to manage the Excise Tax settings and Ecommerce settings go to your admin account and from the menu go to support tools page for Excise Tax Settings you have three fields (Enable/Disable) * Excise Tax * Excise Tax collection * Product sync for Ecommerce Settings * Ecommerce status * Setting Ecommerce Provider
We now have the feature to ignore the date of expiry on a document (such as National ID, Government ID, Drivers License, etc). This feature is enabled by the API key flag ignoreDocumentExpiry. Below is an example of how it can be enabled "baseConfiguration": "ageVerification_noEidv_only_
Token of Trust now tracks when plugins are installed, deactivated, and updated on clients' WordPress sites - logging that information for trouble-shooting purposes.
* Custom scripts or storefront testing can interfere with checkout logic. * In some cases, the state/country may initially calculate correctly but then switch to an incorrect value in the backend before checkout completion. Check: Confirm if recent script changes, tests, or custom code were deployed.
Some excise tax rules are configured to apply only to retail transactions. If the merchant primarily operates as wholesale, those retail-only rules will not trigger. Root Cause Analysis Some excise tax rules are explicitly scoped to apply only to retail transactions. * If a merchant operates as wholesale, those retail-only rules
Reported Pattern: * A customer order showed no tax at checkout, confirmed by the tax calculator. * No manual edits or adjustments were made post-checkout. Root Cause Analysis: * This caused the tax calculator to return $0. * A formatting error in the address field (extra space after the city name) prevented the system
Common Root Causes of Missing Excise Tax Orders may fail to calculate excise tax if the shipping address is incomplete or missing key details (e.g., a street or highway element). In these cases, the address resolution provider can map the location to the wrong county/census area, preventing tax