How do we respond when customers ask us to complete forms/reports we don't officially support?

Manual Verifications Scheduling

Creating Snippets

Escalation Rules: How do I know when to Escalate?

How to Check for Updates on Tax Rules and Regulations by Jurisdiction

How to Schedule a White Glove Meeting with Token of Trust

Frequently Asked Questions (FAQ) - Verification Flow Configuration

Handling Double-Tagged Shopify Orders

SOP: Manual Verifications

How to Respond to Customers When They Haven’t Supplied Specific Information About Why Their Report Is Wrong.

Handling State Discrepancies on Pact and Excise Tax Reports

How do we handle situations where products have missing metadata and only have the 'product id' set?