Improve UX for failed Wordpress Integration
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New Bulk Uploader for Excise Tax Products in HQ
We have a new bulk uploader for excise tax products in HQ. This was created to separate out the upload for vape products and nicotine pouch products which previously was confusing Link to new bulk uploader for excise tax products: https://app.tokenoftrust.com/hq/supportOnly/exciseTaxProducts How to use:
New Feature — Verify order on demand
Wordpress now has a ‘verify on demand’ feature that users can choose that causes a ‘Ask for Verification’ button to appear on the admin dashboards to use the feature.
Excise Tax $0 Calculation Failures — What Happened & What To Do
Audience: Internal Support / Operations Analysts Status: Fix deployed Summary: Excise tax orders charged $0 excise tax during a 48-hour window of database instability. The bug is fixed. New orders are calculating correctly. What Happened A bug in our excise tax service caused orders to silently record $0 in excise tax
Excise Tax Order Diagnostics
When an excise tax calculation doesn't match what was collected at checkout, the first question is always why. Which tax rules fired? What product data was used? Did the shipping address resolve to the right jurisdiction? Order Diagnostics answers these questions by capturing a snapshot of everything that