How to handle Formatting/Spacing Errors

Amanda Duran

— 1 min read

Reported Pattern:

  • A customer order showed no tax at checkout, confirmed by the tax calculator.
  • No manual edits or adjustments were made post-checkout.

Root Cause Analysis:

  • This caused the tax calculator to return $0.
  • A formatting error in the address field (extra space after the city name) prevented the system from correctly matching the city.
    example:

Resolution Guidance:

  • Check for extra spaces, hidden characters, or formatting errors in address fields.
  • Correct formatting before reprocessing if possible.
  • Note that general fixes for spacing issues are now in place but older orders may still show the issue.

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