How to handle Address Issues (Incomplete or Ambiguous Addresses)

 Common Root Causes of Missing Excise Tax

Orders may fail to calculate excise tax if the shipping address is incomplete or missing key details (e.g., a street or highway element).

In these cases, the address resolution provider can map the location to the wrong county/census area, preventing tax from being triggered.


Root Cause Analysis:

• The shipping address provided was incomplete, missing key details (e.g., a highway/street element).
• The address resolution service mapped the location to the wrong county/census area instead of the correct borough.
• Since excise tax was configured at the county/borough level, tax was not applied even though the city appeared valid.
  
  
  Resolution Guidance:
• Verify whether the customer’s shipping address is complete and properly formatted.
• The only way to override this would be to either have the customer fix the address to be a proper address,
  or have us implement a feature to manually override specific address resolutions like this. (feature request)