How to complete a customer data erasure request
This also answers the question of how to delete a users verification data, to give them a fresh, clear session
We can get customer data erasure requests from a couple different ways, such as an email from a customer, or from Shopify when a vendor requests a customer data erasure on their storefront. This guide will work for both scenarios.
When a Shopify vendor selects "Erase Personal Data", it sends an email to the support team (support@tokenoftrust.com). It will do this for every individual customer that had that button pressed.
Given this access token, copy the entire access token to your clipboard, and go to https://app.tokenoftrust.com/hq/supportOnly/deleteConsumerData. Paste the token into the field, and click Lookup User.
If it cannot find a user, it is either because
- They are already deleted
- They never existed in the TOT system in the first place (will be common with Shopify GDPR Requests, because not every Shopify customer for a vendor has gone thru verification before, but we can still get the request for redaction)
- You are searching using email for a customer when you should be searching via phone, or vice versa
Once the user is found via the lookup user, delete the user