We have added 3 new attributes to nicotine pouch products in our system, in order to better support newer pouch rules that are being implemented by states. hasTobacco: This attribute signifies if the pouch product has tobacco in it or is derived from tobacco (compared against a synthetic nicotine pouch)
IMPORTANT: If you are unsure what a setting does, please do not change it, and please ask for help The HQ support tools page is a resource that allows support, admin, operations, and success to change configuration options for a vendor. It has settings related to excise tax, verification, and
Here are the steps in order to correct set up a Shopify product sync customer from the beginning to the end 1. Customer creates a Token of Trust HQ account 2. The customer pays for a plan which then automatically sets a goLiveTimestamp on their api key 1. If you
Quick note: This article is not intended to be client facing, although it can be and should be referenced to build a guide that would walk though a client on how to use Product Sync on their Shopify Store. Product Sync: The ability for product data that we care about
We found that we had a bug where if the default tax rule for a state had county/locality level rules, setting the whole state as excluded on a rule override would not actually exclude those county/locality rules. This is now fixed. Additionally, we now have the ability where
JWT Authentication for Token of Trust API Token of Trust now supports JWT (JSON Web Token) authentication as an alternative to using API keys directly on every request. How It Works 1. Exchange your API credentials for a JWT token 2. Use the token in the Authorization header for subsequent
Question: How can I switch the verification invite type on Shopify from SMS to email? Previously on Shopify post checkout verification, it was hardcoded so that all invites were attempted to be sent to SMS, and if that fails it falls back to email. That is still the current default
Previously, when you searched up an order by its order ID on the HQ calculator screen, it would get and show the current product metadata and excise tax calculation for that order. This was an issue because if someone was trying to solve an excise tax discrepancy that was caused
We now have the feature to ignore the date of expiry on a document (such as National ID, Government ID, Drivers License, etc). This feature is enabled by the API key flag ignoreDocumentExpiry. Below is an example of how it can be enabled "baseConfiguration": "ageVerification_noEidv_only_
Shopify precheckout verification is the process of attempting to verify a user before they reach the checkout page. This is done via a popup modal that appears when the user clicks 'checkout' in which the user enters their information, photos, etc, and is able to proceed to the
We have made a couple changes to the way SMS works on the Token of Trust side. These updates improve the overall deliverability rate of our verification invitation system. Prechecking SMS phone number line type before sending, and falling back to email * Right before we send a SMS message in