We now have the ability to toggle on or unique tax skus on our Shopify Excise Tax product variants. The default behavior is that when we create a excise tax product variant on a customers checkout, the tax sku will be "TOT_TAXLINE", but for some vendors, they
Also answers the question: Why does Shopify product sync not work when it is enabled in HQ and on their API Key? This is useful for the following scenario: A vendor that has had a custom app created a long time ago, and we recently released a new shopify feature
Previously on Shopify, we used to have an Excise Tax product that costed 1 cent, and to get the correct amount of taxes on the cart, we would change the quantity of that product on the cart to get the desired result. Our new approach is to instead make a
This also answers the question of how to delete a users verification data, to give them a fresh, clear session We can get customer data erasure requests from a couple different ways, such as an email from a customer, or from Shopify when a vendor requests a customer data erasure
We have added 3 new attributes to nicotine pouch products in our system, in order to better support newer pouch rules that are being implemented by states. hasTobacco: This attribute signifies if the pouch product has tobacco in it or is derived from tobacco (compared against a synthetic nicotine pouch)
IMPORTANT: If you are unsure what a setting does, please do not change it, and please ask for help The HQ support tools page is a resource that allows support, admin, operations, and success to change configuration options for a vendor. It has settings related to excise tax, verification, and
Here are the steps in order to correct set up a Shopify product sync customer from the beginning to the end 1. Customer creates a Token of Trust HQ account 2. The customer pays for a plan which then automatically sets a goLiveTimestamp on their api key 1. If you
Quick note: This article is not intended to be client facing, although it can be and should be referenced to build a guide that would walk though a client on how to use Product Sync on their Shopify Store. Product Sync: The ability for product data that we care about
We found that we had a bug where if the default tax rule for a state had county/locality level rules, setting the whole state as excluded on a rule override would not actually exclude those county/locality rules. This is now fixed. Additionally, we now have the ability where
JWT Authentication for Token of Trust API Token of Trust now supports JWT (JSON Web Token) authentication as an alternative to using API keys directly on every request. How It Works 1. Exchange your API credentials for a JWT token 2. Use the token in the Authorization header for subsequent
Question: How can I switch the verification invite type on Shopify from SMS to email? Previously on Shopify post checkout verification, it was hardcoded so that all invites were attempted to be sent to SMS, and if that fails it falls back to email. That is still the current default
Previously, when you searched up an order by its order ID on the HQ calculator screen, it would get and show the current product metadata and excise tax calculation for that order. This was an issue because if someone was trying to solve an excise tax discrepancy that was caused