Follow the steps below to extend a client’s free trial period in HQ: 1. Log in to HQ * Open your HQ dashboard with your credentials. 2. Go to the Support Tab * From the top navigation, select Support. 3. Select Support Tools * Under the Support tab, click on Support Tools.
* Custom scripts or storefront testing can interfere with checkout logic. * In some cases, the state/country may initially calculate correctly but then switch to an incorrect value in the backend before checkout completion. Check: Confirm if recent script changes, tests, or custom code were deployed.
Some excise tax rules are configured to apply only to retail transactions. If the merchant primarily operates as wholesale, those retail-only rules will not trigger. Root Cause Analysis Some excise tax rules are explicitly scoped to apply only to retail transactions. * If a merchant operates as wholesale, those retail-only rules
Reported Pattern: * A customer order showed no tax at checkout, confirmed by the tax calculator. * No manual edits or adjustments were made post-checkout. Root Cause Analysis: * This caused the tax calculator to return $0. * A formatting error in the address field (extra space after the city name) prevented the system
Common Root Causes of Missing Excise Tax Orders may fail to calculate excise tax if the shipping address is incomplete or missing key details (e.g., a street or highway element). In these cases, the address resolution provider can map the location to the wrong county/census area, preventing tax